How are Azure’s costs calculated?
All prices are quoted in Rand based on exchange rates at that time. Azure Travel may increase quoted prices in line with exchange fluctuations and/or airfare costs. The actual Rand price shown on your quote will be valid for 24 hours, provided that we receive full payment by the stated deadline date.
Please be aware that increases or changes in Government or airline taxes (incl. airline levies, fuel surcharges, departure taxes, etc.) will be charged to you, the client. You’ll be informed of these in writing beforehand, but if we do not receive the extra funds, we will apply cancellation rules for any refund due.
What is EXCLUDED, except as otherwise specified?
- Tour prices don’t include tourism taxes, city taxes, and costs for passports/visas (unless otherwise stated).
- Prices quoted also don’t include inoculations, laundry, phone calls, meals and beverages, entertainment, arrangements not shown in the itinerary, or any other items of a personal nature.
- Insurance is not included. We advise all passengers to take out insurance against default, cancellations, curtailment, and medical expenses. We won’t accept responsibility for any costs incurred due to inadequate insurance cover.
When are deposit payments due?
Once you complete and return our booking form, your consultant will send you a confirmation, showing the deposit deadline date, deposit amount, and final payment deadline.
Please note that your deposit may also include the airfare amount, in the event that the specific airline requires us to issue your booked airline reservation within a certain time frame.
The balance of your payment is due 7 weeks before you depart. However, please note that, if your departure is less than 7 weeks from our confirmation, full payment is required upfront.
Documents will be released up to 4 weeks before travel date, provided that we have received full payment from you.
What constitutes a ‘late booking’?
A ‘late booking’ is a reservation request received within 2 weeks of departure. For these, full upfront payment (which is non-refundable) will be required immediately for all services, as late bookings are subject to specific suppliers’ conditions.
Please also be aware that late bookings and late payment may delay the delivery of documents. We will not accept any responsibility for such delays and may charge courier fees.
What about amendments & alterations?
A charge of R500.00 will be made for each alteration made to a reservation after confirmation has been sent or if pre-issued vouchers or documentation must be re-issued or refunded. If air tickets must be re-issued, the airline determines the fee.
What are the rules for cancellation?
- Azure Travel’s general cancellation fees:
We must receive notice of cancellation in writing at least 7 weeks prior to departure, failing which the following fees apply:
- 6-7 weeks before departure: 50% of costs
- 3-6 weeks before departure: 75% of costs
- Less than 3 weeks before: 100% of costs
- Associated partner cancellation fees:
Associated partners including airlines, transfer enterprises, hotels, tour operators, and any other operators contracted by Azure Travel for your specific itinerary, may charge their own cancellation fees, on top of Azure Travel’s.
- Airline cancellation fees:
Cancellation fees for issued e-tickets will be charged according to the terms and conditions of the specific airline. Certain types of air ticket cannot be changed or refunded once issued.
What about refunds & unused services?
No refunds will be made for no-shows or any unused services, irrespective of whether they form part of the basic inclusive tour or any pre-booked arrangements.
What about changes after departure?
Once you have departed, any amendments or cancellations must be made with our overseas operators or with us at Azure Travel. Please note that these may incur additional fees, for your account, determined by our overseas operators.
Where do Azure Travel’s, tours start?
All tours sold by Azure Travel Pty Ltd begin and end in South Africa unless the booking states otherwise.
What is Azure Travel’s responsibility?
Azure Travel (Pty) Ltd acts as your agent in making and securing all arrangements for transportation, sightseeing and/or hotel accommodation for the tour programme.
We do not own, control or manage any transportation vehicles, hotels or restaurants. All coupons, receipts and tickets are issued according to terms and conditions specified by supplier.
Azure Travel reserves the right to substitute hotels listed in our set tours with other hotels of similar category.
What is Azure Travel NOT responsible for?
We are not responsible for any delays – either before departure or during a tour – that may result from technical difficulties, weather conditions, or any other circumstances. Any expenses of any kind whatsoever due to unscheduled extensions will be for your account.
Azure Travel makes every effort to ensure that all arrangements and services connected with your tour will be carried out as specified and in the most efficient way possible. However, we don’t have control over the provision of services by our suppliers. While they are always selected with care, we are not responsible for errors, omissions or failure to provide service.
3. Extra charges
We are not responsible for any charges that appear on your credit card, nor for having these reversed or corrected on your return to South Africa.
What are our credit card procedures?
If you are paying by credit card, you will need to sign and complete an original Azure credit card authorisation form in the presence of your agent. The agent will verify your card and signature. A service fee of 3.5% (on the land portion of your package) will be added to the total amount due.
What are you, the client, responsible for?
1. Passports, visas, vaccinations, inoculations, unabridged birth certificates & re-entry visas
It is your responsibility to obtain correct and valid passports, visas, vaccinations, inoculations, re-entry permits, and unabridged birth certificates where required.
We are not responsible for any consequence of any nature if you fail to comply with such requirements.
It is your responsibility to ensure that you, and anyone travelling with you, have the correct documents before travel – and that you have read and understood all instructions carefully. This may include e-tickets, vouchers, and other paperwork.
Please pay special attention to emergency contact details and other vital information that we have made available to you.
3. Airline information & allowances
The baggage allowance on international flights leaving South Africa is restricted to 20kg per person in economy and 30kg in business class, unless otherwise stated on your e-ticket.
Airline carriers in other countries may have a NO LUGGAGE or RESTRICTED LUGGAGE allowance. In those cases, you will need to cover any extra costs arising for luggage.
4. Check-in & reconfirmation
Check-in is 3 hours prior to the advertised time of the aircraft’s departure. You are responsible for reconfirming your return flights 72 hours prior to departure. Failure to do so may result in the cancellation of your flight reservation by the airline.
How can payment be made?
We accept payment for land arrangements by credit card or direct deposit (EFT) into our bank account.